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Bishopsgate Dental Care

Complaints policy

Bishopsgate Dental Care takes complaints very seriously and we try to ensure that all patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Our aim is to react to complaints in the way we would want our complaint about a service to be handled.

We learn from every mistake that we make and we respond to patients concerns in a caring and sensitive way.

If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint and offer to refer him or her to the Practice Manager immediately.

If the Practice Manager is not available at the time, we will invite them to write a letter or email to explain their complaint.

The Practice Manager will get in contact with the Patient making the complaint within 24hrs.

There is also a Dental Complaint Service who supports patients wishing to make a complaint regarding their healthcare. You can contact them on: 08456 120 540.